Indigenous Health

We acknowledge the traditional landowners of Australia and we welcome all Aboriginal and Torres Islander people to our services.

About Indigenous Health

Many indigenous Australians experience poorer health than other Australians to have mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.

Closing the Gap (CTG)

Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. Closing the gap gives better access to Medicare and Medicine, extra free immunisations, co-ordinated care for aboriginal and Torres strait islander people with chronic conditions and helps to reduce the high rate of smoking.

Our doctors provide primary health care for a child and maternal health, arrange and manage support for people with chronic diseases, offer CTG for an eligible individual, regular health check and immunisations.

Telehealth Services

We offer private telephone consultations to all of our existing patients, please refer to our fee’s below.  The process of booking a telephone consultation is simple and operates in the same manner as making a standard face to face appointment.

When making an appointment online simply select the appointment type ‘phone consultation’ rather than the reason for the appointment.

Alternatively, you can call reception on 07 5540 8200 for bookings.

Please note, your GP will do their best to contact you at the scheduled time however unexpected delays may occur.

Both referrals and imaging requests can be faxed to your email or healthcare provider post-appointment.

Please be advised that we DO NOT PRRESCRIBE S8 medications.

Workcover

If you were injured at your worksite or on the way to work or on your way home from your work then you may be eligible to Claim Workcover from your Employer.

Please check with your employer if they are covered by Workcover QLD or a Self-Insurer.

Please advise our Receptionist if your consultation is a work related one prior to seeing the Doctor.

Skin check

Our experienced skin cancer doctor will take 15-20 minutes for a full skin check depending on your skin type. To thoroughly screen, the doctor will need to examine all area that has been exposed to the sun and will ask to undress apart from your underwear. Ladies are asked not to wear makeup.

Diagnosis and treatment

Skin cancer is diagnosed by skin examination and biopsy. The treatment choice will depend on your age and general health, the type and size of cancer where it is in your body and what you want.

Our Doctors offer the most common way to treat skin cancer such as surgery, cryotherapy, use of topical chemotherapy, curettage and cautery as appropriate.

Telephone

To maintain confidentiality, we avoid telephone interruptions to doctors. The nurse may be able to assist you. Should you wish to speak to your doctor, a message will be taken, and your call returned as soon as possible.

Urgent enquiries will be put through to the doctor.

Please be aware that consultations will not be conducted over the phone.

Electronic Communication

As it is well known the communicating via email is not secure, any information sent via email is strongly discouraged. The preferred method is in person, telephone or by mail.

However, if email must be used, it can be used by the practice to transmit information outside the practice and Patients can email the practice. Emails are monitored by reception.

Patients will only ever receive password protected documents, after confirming email address and password prior to sending the document.
Staff will respond to emails with limited information in keeping with the privacy act.

Ideally communication should be via secure messaging or encryption but this is generally not possible when emailing patients.

The practice has an obligation to take reasonable steps to protect the privacy and security of information it holds including when it is transmitted or disclosed outside the organisation.

The practice follows the RACGP recommendations to reduce the risk of interception of data and sending emails to incorrect addresses, including:

  • use of passwords for sensitive information
  • verification of the patient’s email address
  • obtaining patient consent
  • use of secure messaging facilities between practices where available

Patient Privacy

This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask at reception.

Recall and Reminder System

As our practice is committed to preventive care, we may send you an occasional reminder regarding health services appropriate to your care.

If you wish to opt-out of this, please inform our reception staff.

Billing

Please check with reception prior to booking if you are unsure.

TELEPHONE Consultations require PREPAYMENT at least 90 minutes prior to your appointment, or this will be cancelled.

FEE UPDATE – from 1st November 2023

Item Fee Medicare Rebate Out of Pocket
Nurse only appointment $ 40.00  $19.60 $ 20.40
Standard consult $ 90.00 $ 42.85 $ 47.15
Long consult $ 142.90 $ 82.90 $ 60.00
Prolonged consult $ 192.15 $ 122.15 $ 70.00
Telephone Consult $ 50.00 $0.00 $ 50.00
Telephone consults are now privately charged and you won’t receive a Medicare rebate.
Cancellation fee if appointment cancelled within 24 Hours $50.00 $0.00 $50.00
Weekend Appointments

We privately bill all patients on a weekend.
Item Fee Medicare Rebate Out of Pocket
Standard consult

All consults over 15 minutes incur a more upfront fee from $145 – $195 with a $70 out of pocket fee.

 $90.00 $42.85 $47.15

Concession and Pension Card Holders (Required to show card every visit)

Item Fee Medicare Rebate Out of Pocket
Standard consult $ 65.00 $ 42.85 $ 22.15
Long consult $ 105.05 $ 82.90 $ 22.15
Prolonged consult $ 144.30 $ 122.15 $ 22.15
Telephone Consult $ 50.00 $0.00 $ 50.00

Other Services

Item Description Fee Medicare Rebate Out of Pocket
Iron Infusion – $ 250.00 $ 82.90 $ 167.10
Mirena – Standard Consult required before procedure* Mirena Insertion only $210.00 $ 77.65 $ 132.35
Mirena Removal only $ 90.00 $ 42.85 $ 47.15
Mirena Out and In $ 300.00 $ 120.50 $ 179.50
Skin Biopsy * One $ 100.60  $ 50.60 $ 50.00
Two $125.90 $ 75.90 $ 50.00
Three $ 138.55 $ 88.55 $ 50.00
Four $ 151.20  $ 101.20 $ 50.00
Implanon* Insertion Only $ 174.50 $ 77.35 $ 97.15
Removal Only $ 196.85 $ 98.25 $ 97.15
Insert & Removal $ 283.35 $ 136.20 $ 147.15
Cyst Removal * –  from $ 200 –  $98.80
Wedge Resection * Toe Nail Surgery From 214.15 $ 164.15 $50.00
ECG ECG $ 140.00 $ 42.85 $ 97.15
ECG Clinically required $ 157.85 $ 60.70 $ 97.15
Commercial Drivers Medical – $250.00 – $250.00
Insurance Forms / Reports – from $ 120.00 – $ 120.00
Pre-Employment Medical – from $ 250.00 – $ 250.00
Sleep GP Initial Consultation

(If meets criteria)

 – $ 95.00 – $ 95.00

Conditions may apply * : A standard consultation fee of $90 may also be applied to these appointments if required. 

Please Note:

We are Private Billing GP’s for patients over 15 years of age – We provide a discounted rate if you hold a health care, concession or pension card.

Payment can be made by credit card or EFTPOS.

This will not necessarily apply to every visit here – there are times when we may accept your rebate as full payment (that is, you will be bulk billed), such as:

  • If you hold a DVA Gold card
  • All children up to the age of 15 on weekdays

Some further appointments may be Bulk Billed:

  • Health Assessments,
  • Preparation and completion of a Chronic Disease Management Plan – single consultation

*** Treatment room procedures will incur a fee. Your GP and Reception will advise you if fees are applicable before your procedure.

from 1st November 2023

Consultation Cost Rebate
Osteopath – Under Care Plan  – Initial

Osteopath – Under Care Plan – Subsequent visit

Osteopath – Private – intial visit

Osteopath – Private – Subsequent visit

 $130

$99

$130

$99

 $60.35

$60.35

–

–
Dietitian – Under Care Plan

Dietitian – Private Initial

Dietitian – Private Subsequent

 $75.00

$90.00

$70.00

 $60.35

–

–
Diabetes Educator– Under Care Plan

Diabetes Educator– Private Initial

 $88.00

$90.00

 $60.35

–
Did Not Attend Fees for Dietitian, Osteopath and Diabetes Educator / Cancelled within 24 hours notice $50.00 –
Psychologist – Under Mental Health Care Plan

Psychologist – Under Mental Health Care Plan with valid Concession or pension card

Psychologist – Private (no plan or after plan 10 sessions)

Did Not Attend Fees – Appointments cancelled within 24 hours

 $150.00

$121.65

$150.00

$96.65

 $96.65

$96.65

–

–

Appointments

Doctors @ Ormeau Town Centre runs an appointment system.  You can make an appointment by contacting the practice by phone or booking online. We also offer Walk-in appointments.

  • 10 Minutes – Standard Appointment
  • Up to 20 Minutes – Long Appointment
  • 20 Minutes Plus – Prolong Appointment

Please inform reception staff when booking if you may require a Long Appointment.  If you have any forms that need to be completed, please also advise reception as this may require a Private Fee.

Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.

Doctors @ Ormeau Town Centre aims to adhere to appointment schedules; however, the unpredictable nature of a medical practice means that doctors sometimes run behind time.  This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

We would really appreciate it if you no longer need your appointment to please call and cancel so another patient can book the appointment.

Test Results, Repeat Prescriptions, Referrals

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our receptionists are unable to provide you with your results over the phone.

If your doctor is unavailable, another doctor in the practice would be happy to see you to help with your request.

Recall and Reminder System

Committed to preventative care, your doctor will seek your permission to be included on our reminder system.

Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes.

If you do not want to be part of this scheme, please let your doctor or reception staff know.

Communication Policy

It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor, they must make an appointment to come in and see their preferred doctor.

Reception staff are happy to put forward requests; however, it is at the doctor’s discretion in how they choose to proceed.

Disability Facilities

This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs, please discuss them with your doctor.

Car Parking

For your convenience car parking is available in the Doctors @ Ormeau Town Centre car park.

Management of Personal Health Information

Your medical records are private and confidential and only available to authorised members of staff. All information at Doctors @ Ormeau Town Centre  is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.

My Health Records

My Health Record is a secure online summary of your health information. Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.

This practice can upload a health summary from your records to your My Health Record.

For further information visit www.myhealthrecord.gov.au

Suggestions or Complaints

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.

Please use one of the following:

Phone: 07 5540 8200
Email: pm@qldmedcentres.com.au
Use the suggestion box.

Matters which are unable to be resolved within the practice may be referred to:

Office of the Health Ombudsman
133646 (133OHO)
complaints@oho.qld.gov.au

PO BOX 13281
George Street
Brisbane    4003