Pathology
4cyte pathology operates within our clinic Monday to Friday 8am – 4pm & Saturday 8am – 12pm
Indigenous Health
We acknowledge the traditional landowners of Australia and we welcome all Aboriginal and Torres Islander people to our services.
About Indigenous Health
Many indigenous Australians experience poorer health than other Australians to have mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.
Closing the Gap (CTG)
Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. Closing the gap gives better access to Medicare and Medicine, extra free immunisations, coordinated care for aboriginal and Torres strait islander people with chronic conditions and helps to reduce the high rate of smoking.
Our doctors provide primary health care for a child and maternal health, arrange and manage support for people with chronic diseases, offer CTG for an eligible individual, regular health check and immunisations.
Telehealth Services
We offer telephone consultations to existing patients who have attended the clinic within the past 12 months. Please refer to our fees below. Booking a telephone consultation is straightforward and follows the same process as booking a face-to-face appointment.
To book online, simply select the appointment type ‘Phone Consultation’. Alternatively, you may contact our reception team on (07) 5540 8200.
Please be aware that your doctor will make every effort to call you at the scheduled time; however, delays may occasionally occur.
Important Notice:
Due to updated privacy legislation effective from July 1st, 2025, we are no longer permitted to email any medical documents. All documents must be collected in person following your consultation.
Please note: We do not prescribe Schedule 8 (S8) medications under any circumstances.
Workcover
If you were injured at your worksite or on the way to work or on your way home from your work, then you may be eligible to Claim Workcover from your Employer.
Please check with your employer if they are covered by Workcover QLD or a Self-Insurer.
Please advise our receptionist if your consultation is a work related one prior to seeing the Doctor.
Skin check
Our experienced skin cancer doctor will take 15-20 minutes for a full skin check depending on your skin type. To thoroughly screen, the doctor will need to examine all area that has been exposed to the sun and will ask to undress apart from your underwear. Ladies are asked not to wear makeup.
Diagnosis and treatment
Skin cancer is diagnosed by skin examination and biopsy. The treatment choice will depend on your age and general health, the type and size of cancer where it is in your body and what you want.
Our Doctors offer the most common way to treat skin cancer such as surgery, cryotherapy, use of topical chemotherapy, curettage and cautery as appropriate.
Telephone
To maintain confidentiality, we avoid telephone interruptions to doctors. The nurse may be able to assist you. Should you wish to speak to your doctor, a message will be taken, and your call returned as soon as possible.
Urgent enquiries will be put through to the doctor.
Electronic Communication
As it is well known the communicating via email is not secure, any information sent via email is strongly discouraged. The preferred method is in person, telephone or by mail.
However, if email must be used, it can be used by the practice to transmit information outside the practice and Patients can email the practice. Emails are monitored by reception.
Patients will only ever receive password protected documents, after confirming email address and password prior to sending the document.
Staff will respond to emails with limited information in keeping with the privacy act.
Ideally communication should be via secure messaging or encryption, but this is generally not possible when emailing patients.
The practice has an obligation to take reasonable steps to protect the privacy and security of information it holds including when it is transmitted or disclosed outside the organisation.
The practice follows the RACGP recommendations to reduce the risk of interception of data and sending emails to incorrect addresses, including:
- use of passwords for sensitive information
- verification of the patient’s email address
- obtaining patient consent
- use of secure messaging facilities between practices where available
Patient Privacy
This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask at reception.
Recall and Reminder System
As our practice is committed to preventive care, we may send you an occasional reminder regarding health services appropriate to your care.
If you wish to opt-out of this, please inform our reception staff.
Billing
From 1st November 2025
| Item | Fee | Medicare Rebate | Out of Pocket | |
| Nurse only appointment | $ 45.00 | $20.55 | $ 24.45 | |
| Standard consult (up to 15 Minutes) | $ 95.00 | $ 45.05 | $ 49.95 | |
| Long consult (16-30 Minutes) | $ 145.00 | $ 87.10 | $ 57.90 | |
| Prolonged consult (31 – 40 Minutes) | $ 195.00 | $ 128.35 | $ 66.65 | |
| Saturday Consult Before 12pm | $ 95.00 | $ 45.05 | $ 49.95 | |
| Saturday Consult after 12pm | $ 108.25 | $ 58.65 | $ 49.60 | |
| We privately bill all patients over the age of 15 on a Saturday. | ||||
| Travel Vaccine Consults (including children) | $145.00 | $87.10 | $ 57.90 | |
| Telephone Consult Up to 10 minutes | $ 95.00 | $ 45.05 | $ 49.95 | |
| Long Telephone consult 10-20 minutes | $ 145.00 | $ 45.05 | $ 99.95 | |
| If you haven’t been seen in the clinic face to face withing 12 months, you will not be eligible for a Medicare rebate. | ||||
| A $50 fee applies for all appointments that are not attended or cancelled with less than 24 hours’ notice. | ||||
| Item | Description | Fee | Medicare Rebate | Out of Pocket |
| ECG | ECG | $ 169.65 | $ 69.70 | $ 99.95 |
| Skin Biopsy * | One | $ 103.20 | $ 53.20 | $ 50.00 |
| Two | $129.80 | $ 79.80 | $ 50.00 | |
| Three | $ 143.10 | $ 93.10 | $ 50.00 | |
| Four | $ 156.40 | $ 106.40 | $ 50.00 | |
| Cyst Removal | from $ 250 | – | $150.00 | |
| Implanon Insertion and / or Removal | Enquire with reception | |||
| Mirena Insertion and /or Removal | Enquire with reception | |||
| Wedge Resection | Toenail Surgery From | $ 222.50 | $ 172.50 | $50.00 |
| Eating Disorder plan | $ 145.00 | $ 85..80 | $ 59.20 | |
| Eating Disorder review plan | $145.00 | $85.80 | $59.20 | |
| Commercial Drivers Medical | $250.00 | – | $250.00 | |
| Insurance Forms / Reports | from $ 220.00 | – | $ 220.00 | |
| Pre-Employment Medical | from $ 250.00 | – | $ 250.00 | |
| Sleep GP Initial Consultation | (If meets criteria – Questionnaire and referral required.) | $ 95.00 | – | $ 95.00 |
Conditions may apply *: A standard consultation fee of $95 may also be applied to these appointments if required.
Please Note:
We are Private Billing GPs for patients over 15 years of age – We provide a discounted rate if you hold a health care, concession or pension card.
Payment can be made by credit card or EFTPOS.
This will not necessarily apply to every visit here – there are times when we may accept your rebate as full payment (that is, you will be bulk billed), such as:
- If you hold a DVA Gold card
- All children up to the age of 15.
Some further appointments may be Bulk Billed:
-
- Health Assessments,
- Preparation and completion of a Chronic Disease Management Plan – single consultation
Allied Health Fees
Osteopathy Fees
| Consultation | Fee upfront | Medicare Rebate
If you have a valid care plan |
Out of pocket |
| Initial Visit (45 minutes) | $ 140.00 | $ 63.40 | $ 76.60 |
| Subsequent Visit | $ 110.00 | $ 63.40 | $ 46.60 |
| Cancellations within 24 hours or no shows | $ 50.00 | – | $ 50.00 |
Dietitian Fees
| Consultation | Fee upfront | Medicare Rebate
If you have a valid care plan |
Out of pocket |
| Initial Visit (45 minutes) | $ 75.00 | $ 63.40 | $ 11.60 |
| Subsequent Visit | $ 75.00 | $ 63.40 | $ 11.60 |
| Cancellations within 24 hours or no shows | $ 50.00 | – | $ 50.00 |
Appointments
Doctors @ Ormeau Town Centre runs an appointment system. You can make an appointment by contacting the practice by phone or booking online.
- up to 15 Minutes – Standard Appointment
- 16-30 Minutes – Long Appointment
- 30-40 Minutes Plus – Prolong Appointment
Please inform reception staff when booking if you may require a Long Appointment. If you have any forms that need to be completed, please also advise reception as this may require a Private Fee. Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment. Doctors @ Ormeau Town Centre aims to adhere to appointment schedules; however, the unpredictable nature of a medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule. We would really appreciate it if you no longer need your appointment to please call and cancel so another patient can book the appointment.
Test Results, Repeat Prescriptions, Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our receptionists are unable to provide you with your results over the phone. If your doctor is unavailable, another doctor in the practice would be happy to see you to help with your request.
Recall and Reminder System
Committed to preventative care, your doctor will seek your permission to be included on our reminder system.
Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programs.
If you do not want to be part of this scheme, please let your doctor or reception staff know.
Communication Policy
It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls.
If a patient needs to speak to a doctor, they must make an appointment to come in and see their preferred doctor.
Reception staff are happy to put forward requests; however, it is at the doctor’s discretion in how they choose to proceed.
Disability Facilities
This practice is designed for wheelchair access. We have a wheelchair available if required.
Should you have special needs, please discuss them with your doctor.
Car Parking
For your convenience car parking is available in the Doctors @ Ormeau Town Centre car park.
Management of Personal Health Information
Your medical records are private and confidential and only available to authorised members of staff.
All information at Doctors @ Ormeau Town Centre is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.
My Health Records
My Health Record is a secure online summary of your health information. Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.
This practice can upload a health summary from your records to your My Health Record.
For further information visit www.myhealthrecord.gov.au
Suggestions or Complaints
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.
Please send the practice manager an email on: pm@qldmedcentres.com.au
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
133646 (133OHO)
complaints@oho.qld.gov.au
PO BOX 13281
George Street
Brisbane 4003